USU Blog

By 2025, the IT monitoring landscape has undergone a major transformation. Hybrid infrastructures,...

Many enterprises struggle to control cloud spending, despite having multiple tools and frameworks...

Rising software costs, audit risks, and inefficient usage make it more important than ever to...

The FinOps Foundation's annual State of FinOps Report reveals teams are expanding beyond...

We understand that managing IT assets especially in complex settings requires a solution that...

Cloud adoption is no longer a question of if, but how efficiently enterprises can manage their...

This article explains the main drivers forSoftware Asset Management, and why a software license...

Google Glass may have been ahead of its time, but with Apple’s rumored release of their own ...

The new Trump administration is campaigning against DEI. Initiatives for Diversity, Equity, and...

USU has been recognized as the leader in the 2024 SPARK Matrix™ for Software Asset Management (SAM)...

The impact of generative AI is fundamentally reshaping the IT landscape. Against the backdrop of...

SAP describes itself as “The Cloud Company” and has greatly expanded its range of cloud-based...

In a bold move that rocked the tech industry, Broadcom completed its acquisition of VMware in...

Migrating to SAP S/4HANA is a step that more and more companies are taking to bring their...

The use of generative AI is revolutionizing IT. This year's Gartner conference IT Symposium/Xpo™...

Many SAP users are currently busy migrating to SAP S/4HANA^® and are stumbling over technical and...

The US analyst firm Forrester has published "The Enterprise Service Management Landscape, Q2 2023",...

The analyst firm Quadrant Knowledge Solutions has identified, researched and analyzed 16 major...

Organizations that integrate SAM and FinOps can drive business value and effectively manage cloud...

Oracle Java licensing has become noticeably more expensive and complex in 2023. This has mainly to...

In the past 10 years, the capacity of the world's data centers has more than quadrupled. Servers...

Modern IT estates are complex and multi-faceted; as is the transition process from on-prem to SaaS...

On May 17, in the heart of London, we attended the first ITAM Forum Leadership Summit in Leicester...

I'm excited to announce the winners of our recent open poll on the top CX Experts for 2022. I've...

The term "Cloud Native" doesn't have a standardized definition. In general, this describes a...

Have you heard? Using Docker Desktop for container management will now cost money!

To be an influencer, all you need is an internet connection and iPhone these days. But beyond the...

Spotify's agile organizational model is currently extremely fashionable. But what is behind the...

In the spring of 2020, we all observed how quickly the world can change and turn into crisis mode....

According to Gartner, “IT service management tools are vital for infrastructure and operations...

There are sensational narratives out there that describe artificial intelligence or AI as man's...

Managing IBM licenses is complicated, especially in the server environment. IBM software has many...

SAP’s licensing revenue has changed. It is increasingly difficult for them to track and to charge...

This short article features video answers to top Microsoft licensing challenges like MSDN, Windows...

As communication channels proliferate and information is created in a just few clicks, knowledge...

Implementing a knowledge base in your organization can bring far-reaching benefits for employee...

IT organizations of large companies are faced with 5 critical and about 80 less critical alarm...

Salesforce is the top CRM system today but in order to best serve your customer across all...

When it comes to customer service, the conversation often revolves around new technologies that...

Wikis are like hammers. They get used for a lot of things they weren’t designed for and end up...

Knowledge is an essential part of every organization. As an organization grows knowledge that is...

The best knowledge base software delivers measurable improvements for customer service teams...

There's a lot going on in the customer service world. New technology, rapidly changing customer...

Many customer service departments and agents feel underappreciated and it’s no surprise. Upper...

A badly written knowledge base article is like the tainted clam in the linguine. It probably won’t...

With Unymira’s focus on customer service, we’ve put together a list of the top twenty CX...

I talked to Nate Brown, founder of  CX Accelerator about the intersection of CX and technology. Nate...

I recently spoke with Jack Springman about the state of CX, why customer-centricity isn't helpful...

It has been my experience, that companies have often adopted the Service Management agenda whole,...

The desperate need to “phone home” was immortalized in the 1980’s science fiction film,E.T.in...

Software vendors are determined to recover declining revenues as customers are moving to the cloud....

IBM software audits are becoming more and more common. Being properly prepared for an audit is your...

Since it unveiled its document-basedDigital Accessmodel last year, SAP has been encouraging its...

You worry about SAP indirect access. Other SAP customers grumble about it. SAP promises to address...

According to the filings for its Initial Public Offering (IPO), the ride-sharing company Lyft will...

For Silicon Valley experts, voicebots have long been the next major technology revolution after the...

The Information Technology Infrastructure Library (ITIL) in its new version 4 describes an...

With ITIL 4, the next evolutionary stage of best practices in service management was presented in...

Horst is a real star in the Telekom network. Almost everyone likes him, even though he is one of...

Some consumers prefer chatbots to real sellers, but despite impressive pilot projects they are yet...

Chatbots and IT service are a match made in help desk heaven. Forget chat! They can directly fix...

Something is happening in the German industry. Digitization is progressing dynamically - this is...

6 cl lightly aged Cuban rum, approx. 2.5 cl freshly squeezed lime juice and approx. 2 teaspoons of...

Only a few years ago, simple client/server structures needed to be monitored whereas today it is...

What is customer experience, anyway? What is all the hype about? Is it just one of the many trends...

Microsoft’s software license compliance strategy is avoiding the “overt” software license audit....

Good news for SAP customers who haven’t transitioned to S/4HANA yet: On Feb 4, 2020, SAP announced...

If you’re an SAP customer, you’re probably all too familiar with SAP’s encouragement to move...

A knowledge base article is like an apple. A fresh, crisp apple makes a wonderful snack, bakes a...

USU is proud to kick off a new series of customer stories chronicling our work together and the...

Over the last decade, many of the products (games, email and spreadsheets) we grew up with have...