The High Costs of a Badly Written Knowledge Base Article
A badly written knowledge base article is like the tainted clam in the linguine. It probably won’t kill you, but you aren’t going to feel very well after...
A badly written knowledge base article is like the tainted clam in the linguine. It probably won’t kill you, but you aren’t going to feel very well after...
Contact Center Knowledge Base Knowledge Management
Maintaining a knowledge base full of well written articles is as difficult as keeping a preschool playroom tidy. Here’s why.
Customer Experience Knowledge Management
I’m not going to lie. Writing a great knowledge base article is a lot of work. Your writing must be precise, concise, and easy-to-read. You must know your...
Customer Service Knowledge Base Knowledge Management
A knowledge base article is like an apple. A fresh, crisp apple makes a wonderful snack, bakes a delicious pie, and brightens a green salad. But a mushy,...