When it comes to customer service, the conversation often revolves around new technologies that will help improve your Key Performance Indicators such as...
Fabian joined USU in 2018 after completing his MBA at the University of Texas, Austin. Before that, he worked at Henkel, Porsche and Bosch with a focus on international sales and marketing. At USU, his focus is knowledge management and customer service solutions, particularly for contact centers and service departments. He lives in Boston.
You’re a customer service agent and it’s 8:00 am in the morning and you sit down at your desk with a cup of coffee and login.
Chatbots and IT service are a match made in help desk heaven. Forget chat! They can directly fix users' problems. Learn why you should be using them now.