Knowledge in Service

Read our USU blog to find out how you can design the digital customer services of tomorrow - by using new concepts, technologies, best practices and trends.

SaaS

Gartner: Reduce Unexpected Licensing Costs With SAP SaaS by Negotiating These Three Critical Terms

15.04.2021 |

As an SAP® customer, you may feel increasing pressure to move your ERP systems to cloud-based platforms. SAP’s changing cloud license models, naming...

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Cloud SaaS SAM

Gartner Best Practices for Cloud Cost Management

09.03.2021 |

Mel Passarelli

Software Asset Management has a critical role to play in the cloud according to a recent Gartner report, “Software Asset Management for the Cloud:...

Cloud Kuenstliche Intelligenz (KI/AI) Machine Learning

AI and the Cloud Go Hand in Hand

27.07.2020 |

Henrik Oppermann

Artificial intelligence and cloud computing dominate both the IT industry itself as well as business in general. Between the omnipresence of mobile devices...