Enterprise Service Management IT Service Management Technology
The US analyst firm Forrester has published "The Enterprise Service Management Landscape, Q2 2023", their latest vendor overview for ESM solutions. The report...
Enterprise Service Management IT Service Management Technology
The analyst firm Quadrant Knowledge Solutions has identified, researched and analyzed 16 major enterprise service management (ESM) vendors in the market and...
According to Gartner, “IT service management tools are vital for infrastructure and operations organizations to deliver business value in the services they...
IT Service IT Service Management ITIL
Compared to the previous version ITIL v3/2011, ITIL 4 introduces some new, comprehensive concepts and also offers a number of possibilities for improving...
IT Service IT Service Management ITIL
The Information Technology Infrastructure Library (ITIL) in its new version 4 describes an operating model for the provision of services. The contents,...
IT Service IT Service Management ITIL
With ITIL 4, the next evolutionary stage of best practices in service management was presented in 2019. Increasing requirements and new technologies such as...
Everyone loves an open bar, but few are happy to pay to host one. Cloud costs can just as quickly get out of hand if each department in your company treats it...