Analytics Contact Center Knowledge Base
We can look at reports and numbers all day, but for those on the front lines like contact center managers, editors and knowledge managers, action is key. So...
Customer Service Knowledge Management Self-Service
On my recent trip home to Georgia, my European wife was suddenly denied boarding mid-trip. This was due to a form that she was apparently supposed to file 6...
Thinking about launching a SAM program or purchasing a new SAM tool? Learn how to avoid the top 5 common mistakes that buyers encounter when implementing a...
According to Gartner, “IT service management tools are vital for infrastructure and operations organizations to deliver business value in the services they...
Machine Learning Predictive Maintenance
What can mechanical engineering learn from Tesla’s success in monetizing their data? A lot can...
Establishing a clear overview of your Microsoft compliance puts you at advantage when it comes...
For the second year* in a row, USU is proud to be recognized in the Gartner Magic Quadrant for...
Oracle Software License Management
For anyone struggling to understand their Oracle licenses, there’s a possibility to turn to an...
Published by Gartner in April 2021, this new research explains the top 10 SaaS deal terms which...
Artificial Intelligence IT Service
There are sensational narratives out there that describe artificial intelligence or AI as man's...
IBM Software License Management
Managing IBM licenses is complicated, especially in the server environment. IBM software has...
SaaS SAP Software License Management
As an SAP® customer, you may feel increasing pressure to move your ERP systems to cloud-based...