USU is proud to kick off a new series of customer stories chronicling our work together and the feedback and insights our customers and their agents provide.
Knowledge Base Knowledge Management Salesforce
Salesforce is the top CRM system today but in order to best serve your customer across all channels, your company’s internal knowledge has to be accurate,...
Knowledge Base Knowledge Management
There is an old saying that says, “Knowledge is power” and although many of us try to deny this, and even fight against it (especially in youth) at some...
Implementing a knowledge base in your organization can bring far-reaching benefits for employee productivity and customer service KPIs. But any project can...
Contact Center Customer Service Knowledge Base
Knowledge management is a key ingredient of effective and successful customer service. But...
When it comes to customer service, the conversation often revolves around new technologies that...
Based on the recent CCW Market study, chatbots are one of the highest executive priorities for...
Knowledge Base Knowledge Management
When considering a new solution to add to your company portfolio, the top items to consider are...
Customer Experience Customer Service Knowledge Base
Wikis are like hammers. They get used for a lot of things they weren’t designed for and end up...
Customer Service Knowledge Management
Knowledge is an essential part of every organization. As an organization grows knowledge that is...