Aspera Named Customers’ Choice in Gartner Peer Insights 2020
14.01.2021 |
Knowledge in Service
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25 Software Asset Management Terms You Should Know for 2021
17.12.2020 |
Want to know how to distinguish IaaS from a data connector, or a software license audit from a software license management tool? Then you are in the right...
Customer Experience Knowledge Management
How to Write a Great Knowledge Base Article
10.12.2020 |
I’m not going to lie. Writing a great knowledge base article is a lot of work. Your writing must be precise, concise, and easy-to-read. You must know your...
Customer Service Voice Service Voicebot
Clever voice assistants – Voicebots convinces in practical use
03.12.2020 |
For Silicon Valley experts, voicebots have long been the next major technology revolution after the cell phone. And many consumers in Germany can no longer...
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The impact of ITIL 4 on ITSM tools
26.11.2020 |
Compared to the previous version ITIL v3/2011, ITIL 4 introduces some new, comprehensive...
The new ITIL 4 Practices – and what they mean in practice
19.11.2020 |
The Information Technology Infrastructure Library (ITIL) in its new version 4 describes an...
Alarm Management IT Monitoring IT Service Alerting
IT Alarm Management - important requirements and recommendations for action
12.11.2020 |
IT organizations of large companies are faced with 5 critical and about 80 less critical alarm...
Cloud Cloud Management Software Asset Management
Cloud Cost Management for a Hybrid Business Economy
05.11.2020 |
While Gartner forecasts overall annual worldwide IT spending to decrease 8% in 2020 due to the...
ITIL 4 - new concepts, more service value
22.10.2020 |
With ITIL 4, the next evolutionary stage of best practices in service management was presented...
Audits Compliance Software Asset Management
Your Guide to Audit Defense in 2020
15.10.2020 |
Remember all those tech conferences and trade shows that were cancelled earlier in the year? For...