Call Center Customer Experience Customer Service
To be an influencer, all you need is an internet connection and iPhone these days. But beyond the motivational speakers, let's look at the real...
Agile Methods Organizational Model
Spotify's agile organizational model is currently extremely fashionable. But what is behind the Swedish music streaming service's method? The following...
Contact Center Customer Service Knowledge Management
Automation is more than a path to lowering costs. It can improve both your employee and customer experience by speeding up interactions and reducing...
Agile Methods Digital Transformation Organizational Model
In the spring of 2020, we all observed how quickly the world can change and turn into crisis mode. Personally, we had to adapt to a lot of new things, and...
Microsoft SAM Software License Management
Earlier this year, Microsoft announced several major changes on the horizon for Microsoft...
Analytics Contact Center Knowledge Base
We can look at reports and numbers all day, but for those on the front lines like contact center...
Customer Service Knowledge Management Self-Service
On my recent trip home to Georgia, my European wife was suddenly denied boarding mid-trip. This...
Thinking about launching a SAM program or purchasing a new SAM tool? Learn how to avoid the top...
According to Gartner, “IT service management tools are vital for infrastructure and operations...
Machine Learning Predictive Maintenance
What can mechanical engineering learn from Tesla’s success in monetizing their data? A lot can...
Establishing a clear overview of your Microsoft compliance puts you at advantage when it comes...
For the second year* in a row, USU is proud to be recognized in the Gartner Magic Quadrant for...