Container orchestration and maybe containers in general: some of us worked with them already, others probably heard about them and for some it’s still a new...
Software Asset Management Software License Management
On May 17, in the heart of London, we attended the first ITAM Forum Leadership Summit in Leicester Square, led by founder and analyst Martin Thompson. The...
Pega Robotic Process Automation USUTechTime
Digitalization is currently one of the most important topics in any organization. How can RPA support and accelerate this process?
Since March 2020, we have all witnessed a significant shift in face-to-face work from the office to the privacy of one's own home. This has not only advantages...
Customer Experience Customer Service
I'm excited to announce the winners of our recent open poll on the top CX Experts for 2022. I've...
The term "Cloud Native" doesn't have a standardized definition. In general, this describes a...
Docker Software Asset Management Software License Management
Have you heard? Using Docker Desktop for container management will now cost money!
IBM Software Asset Management Software License Management
IBM is driving their customers into the cloud. And while they move you from on-premises to cloud,...
Call Center Customer Experience Customer Service
To be an influencer, all you need is an internet connection and iPhone these days. But beyond the...
Agile Methods Organizational Model
Spotify's agile organizational model is currently extremely fashionable. But what is behind the...
Contact Center Customer Service Knowledge Management
Automation is more than a path to lowering costs. It can improve both your employee and customer...
Agile Methods Digital Transformation Organizational Model
In the spring of 2020, we all observed how quickly the world can change and turn into crisis mode....