Knowledge in Service

Read our USU blog to find out how you can design the digital customer services of tomorrow - by using new concepts, technologies, best practices and trends.

5 Secrets to Crack the IBM Licensing Puzzle

07.05.2021 |

Managing IBM licenses is complicated, especially in the server environment. IBM software has many different license types and calculation methods such as...

Transform your knowledge in customer service!

SaaS SAP Software License Management

Gartner: Reduce Unexpected Licensing Costs With SAP SaaS by Negotiating These Three Critical Terms

13.04.2021 |

Myrja Schumacher

As an SAP® customer, you may feel increasing pressure to move your ERP systems to cloud-based platforms. SAP’s changing cloud license models, naming...

SAM SAP Software License Management

Shedding Light on Digital Access

16.03.2021 |

Myrja Schumacher

SAP’s licensing revenue has changed. It is increasingly difficult for them to track and to charge for Indirect Access, in which you pay a Named User license...

Microsoft SAM Software Asset Management

Get Fast Answers to Top Microsoft Licensing FAQs

16.03.2021 |

Steven Myette

This short article features video answers to top Microsoft licensing challenges like MSDN, Windows Server vs. Datacenter, SQL Server, and Microsoft cloud...

What You Should Know About Oracle ULAs

12.03.2021 |

Daniel Meier

Making the wrong Oracle license management decision can have a multi-million dollar financial...

Customer Service KCS Knowledge Management

How to Choose a KCS or non-KCS Knowledge Management Approach at your Company

11.01.2021 |

Chris Rall

As communication channels proliferate and information is created in a just few clicks, knowledge...

How to best market your cloud migration project

03.03.2021 |

Martin Landis

Cloud migration remains high on this year's agenda for CIOs. The transformation of IT is well...

Knowledge Base Knowledge Management

5 Best Practices on how to implement a Knowledge Base

11.01.2021 |

Chris Rall

Implementing a knowledge base in your organization can bring far-reaching benefits for employee...

Alarm Management IT Monitoring

IT Alarm Management - important requirements and recommendations for action

12.11.2020 |

Jens Harms

IT organizations of large companies are faced with 5 critical and about 80 less critical alarm...

Compliance SAM Software Asset Management

Software Asset Management: More than License Compliance and Management

23.12.2020 |

Sherry Irwin

There is continued, perhaps increasing, confusion in the industry about the discipline of ...

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Knowledge in Service

Read our USU blog to find out how you can design the digital customer services of tomorrow - by using new concepts, technologies, best practices and trends.

Transform your knowledge in customer service!

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