Knowledge in Service

Read our USU blog to find out how you can design the digital customer services of tomorrow - by using new concepts, technologies, best practices and trends.

Gartner Report: Top 10 SaaS Terms to Negotiate That Avoid Putting Your Budget and Business at Risk

15.06.2021 |

Published by Gartner in April 2021, this new research explains the top 10 SaaS deal terms which Gartner analysts believe are most important to consider when...

Transform your knowledge in customer service!

Artificial Intelligence IT Service

AI Use in IT, Challenges, and Limitations

20.05.2021 |

Michael Schemel

There are sensational narratives out there that describe artificial intelligence or AI as man's last invention. Other interpretations of this view are that...

IBM Software License Management

5 Secrets to Crack the IBM Licensing Puzzle

07.05.2021 |

Eric Chiu

Managing IBM licenses is complicated, especially in the server environment. IBM software has many different license types and calculation methods such as...

SaaS SAP Software License Management

Gartner: Reduce Unexpected Licensing Costs With SAP SaaS by Negotiating These Three Critical Terms

13.04.2021 |

Myrja Schumacher

As an SAP® customer, you may feel increasing pressure to move your ERP systems to cloud-based platforms. SAP’s changing cloud license models, naming...

Shedding Light on Digital Access

16.03.2021 |

Myrja Schumacher

SAP’s licensing revenue has changed. It is increasingly difficult for them to track and to...

Microsoft SAM Software Asset Management

Get Fast Answers to Top Microsoft Licensing FAQs

16.03.2021 |

Steven Myette

This short article features video answers to top Microsoft licensing challenges like MSDN,...

Oracle Software License Management

What You Should Know About Oracle ULAs

12.03.2021 |

Daniel Meier

Making the wrong Oracle license management decision can have a multi-million dollar financial...

Customer Service KCS Knowledge Management

How to Choose a KCS or non-KCS Knowledge Management Approach at your Company

11.01.2021 |

Chris Rall

As communication channels proliferate and information is created in a just few clicks, knowledge...

How to best market your cloud migration project

03.03.2021 |

Martin Landis

Cloud migration remains high on this year's agenda for CIOs. The transformation of IT is well...

Knowledge Base Knowledge Management

5 Best Practices on how to implement a Knowledge Base

11.01.2021 |

Chris Rall

Implementing a knowledge base in your organization can bring far-reaching benefits for employee...

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Knowledge in Service

Read our USU blog to find out how you can design the digital customer services of tomorrow - by using new concepts, technologies, best practices and trends.

Transform your knowledge in customer service!

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