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Knowledge in Service

Read our USU blog to find out how you can design the digital customer services of tomorrow - by using new concepts, technologies, best practices and trends.

    Transform your knowledge in customer service!

    Alarm Management IT Monitoring

    IT Alarm Management - important requirements and recommendations for action

    18.02.2021 |
    Jens Harms

    IT organizations of large companies are faced with 5 critical and about 80 less critical alarm messages daily. These are many minor and a few but central IT...

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    Digital Strategy Digital Workplace

    How to turn your Corona transformation into digital strategy

    05.02.2021 |
    Dr. Joshua Brazee

    Even before Corona, our workplaces were on their way to becoming digital. The demands of a global workforce – collaboration over vast distances, continuous...

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    Knowledge Base Knowledge Management Salesforce

    3 reasons to use a Knowledge Base with Salesforce Lightning

    27.01.2021 |
    Chris Rall

    Salesforce is the top CRM system today but in order to best serve your customer across all channels, your company’s internal knowledge has to be accurate,...

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