Customer Service Knowledge Management Salesforce
Are you utilizing popular business tools like Salesforce, Microsoft, or Genesys for your customer service and customer experience needs? Are you struggling to...
Microsoft SaaS Management Salesforce
USU’s SaaS Management software has been awarded The ITAM Review’s prestigious certification, whoop! It's good news in times where economic and trading outlook...
Cloud Cloud Management IT Visibility
In the past 10 years, the capacity of the world's data centers has more than quadrupled. Servers can store and process more than 8 zettabytes globally as of...
Savings That are Easy to Miss - In this economic environment many companies have gone through layoffs and/ or roles restructuring. During such turbulent times...
Modern IT estates are complex and multi-faceted; as is the transition process from on-prem to SaaS...
Oracle Software Asset Management Software License Management
Third-party Oracle licensing consultants tend to tell their clients that Oracle Software Asset...
SAP Software License Management
Support for ERP/ECC 6 x will end in 2027, by which time—at the latest—companies will have to have...
Choreography Microservices Orchestration
The following question reached me as a member of the architecture expert group at USU DSS: What do...
In recent years, a few different applications called NoSQL databases have gained popularity. But...
Container orchestration and maybe containers in general: some of us worked with them already,...
Software Asset Management Software License Management
On May 17, in the heart of London, we attended the first ITAM Forum Leadership Summit in Leicester...
Pega Robotic Process Automation USUTechTime
Digitalization is currently one of the most important topics in any organization. How can RPA...