Cloud migration remains high on this year's agenda for CIOs. The transformation of IT is well underway, but in addition to the intended benefits, there are...
Knowledge Base Knowledge Management
Implementing a knowledge base in your organization can bring far-reaching benefits for employee productivity and customer service KPIs. But any project can...
Alarm Management IT Monitoring
IT organizations of large companies are faced with 5 critical and about 80 less critical alarm messages daily. These are many minor and a few but central IT...
Digital Strategy Digital Workplace
Even before Corona, our workplaces were on their way to becoming digital. The demands of a global workforce – collaboration over vast distances, continuous...
Knowledge Base Knowledge Management Salesforce
Salesforce is the top CRM system today but in order to best serve your customer across all...
Knowledge Base Knowledge Management
There is an old saying that says, “Knowledge is power” and although many of us try to deny...
Contact Center Customer Service Knowledge Base
Knowledge management is a key ingredient of effective and successful customer service. But...
When it comes to customer service, the conversation often revolves around new technologies that...
Based on the recent CCW Market study, chatbots are one of the highest executive priorities for...
Knowledge Base Knowledge Management
When considering a new solution to add to your company portfolio, the top items to consider are...