Knowledge in Service

Read our USU blog to find out how you can design the digital customer services of tomorrow - by using new concepts, technologies, best practices and trends.

5 Mistakes to Avoid When Implementing Software Asset Management Tools

13.09.2021 |

Thinking about launching a SAM program or purchasing a new SAM tool? Learn how to avoid the top 5 common mistakes that buyers encounter when implementing a...

Transform your knowledge in customer service!

ITSM

USU’s 3 Takeaways from the Gartner Magic Quadrant for IT Service Management Tools 2021

09.09.2021 |

Dr. Thomas Gerick

According to Gartner, “IT service management tools are vital for infrastructure and operations organizations to deliver business value in the services they...

Machine Learning Predictive Maintenance

Data Monetization – Tesla’s Principles for Data-Driven Success

19.08.2021 |

Martin Landis

What can mechanical engineering learn from Tesla’s success in monetizing their data? A lot can be learned if you drill down to these principles behind...

Compliance SAM

3 Reasons to Review Your Microsoft Compliance Position

29.07.2021 |

Steven Myette

Establishing a clear overview of your Microsoft compliance puts you at advantage when it comes to managing software license audits, true-ups and software...

3 Takeaways: Gartner Magic Quadrant for SAM Managed Services 2021

16.07.2021 |

Lawrence Dempsey

For the second year* in a row, USU is proud to be recognized in the Gartner Magic Quadrant for...

Oracle Software License Management

4 Reasons Why Oracle-Verified Tools Are More Effective Than You Think

01.07.2021 |

Philippe Bonavitacola

For anyone struggling to understand their Oracle licenses, there’s a possibility to turn to an...

SaaS SAM

Gartner Report: Top 10 SaaS Terms to Negotiate That Avoid Putting Your Budget and Business at Risk

17.06.2021 |

Olaf Diehl

Published by Gartner in April 2021, this new research explains the top 10 SaaS deal terms which...

Artificial Intelligence IT Service

AI Use in IT, Challenges, and Limitations

27.05.2021 |

Michael Schemel

There are sensational narratives out there that describe artificial intelligence or AI as man's...

IBM Software License Management

5 Secrets to Crack the IBM Licensing Puzzle

07.05.2021 |

Eric Chiu

Managing IBM licenses is complicated, especially in the server environment. IBM software has...

SaaS SAP Software License Management

Gartner: Reduce Unexpected Licensing Costs With SAP SaaS by Negotiating These Three Critical Terms

15.04.2021 |

Myrja Schumacher

As an SAP® customer, you may feel increasing pressure to move your ERP systems to cloud-based...

SAM SAP Software License Management

Shedding Light on Digital Access

16.03.2021 |

Myrja Schumacher

SAP’s licensing revenue has changed. It is increasingly difficult for them to track and to...

Microsoft SAM Software Asset Management

Get Fast Answers to Top Microsoft Licensing FAQs

16.03.2021 |

Steven Myette

This short article features video answers to top Microsoft licensing challenges like MSDN,...

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Knowledge in Service

Read our USU blog to find out how you can design the digital customer services of tomorrow - by using new concepts, technologies, best practices and trends.

Transform your knowledge in customer service!

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