Knowledge in Service
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25 Software Asset Management Terms You Should Know for 2021
Want to know how to distinguish IaaS from a data connector, or a software license audit from a software license management tool? Then you are in the right...
Customer Experience Knowledge Management
How to Write a Great Knowledge Base Article
I’m not going to lie. Writing a great knowledge base article is a lot of work. Your writing must be precise, concise, and easy-to-read. You must know your...
Customer Service Voice Service Voicebot
Clever voice assistants – Voicebots convinces in practical use
For Silicon Valley experts, voicebots have long been the next major technology revolution after the cell phone. And many consumers in Germany can no longer...
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The impact of ITIL 4 on ITSM tools
Compared to the previous version ITIL v3/2011, ITIL 4 introduces some new, comprehensive...
The new ITIL 4 Practices – and what they mean in practice
The Information Technology Infrastructure Library (ITIL) in its new version 4 describes an...
Alarm Management IT Monitoring IT Service Alerting
IT Alarm Management - important requirements and recommendations for action
IT organizations of large companies are faced with 5 critical and about 80 less critical alarm...
Cloud Cloud Management Software Asset Management
Cloud Cost Management for a Hybrid Business Economy
While Gartner forecasts overall annual worldwide IT spending to decrease 8% in 2020 due to the...
ITIL 4 - new concepts, more service value
With ITIL 4, the next evolutionary stage of best practices in service management was presented...
Audits Compliance Software Asset Management
Your Guide to Audit Defense in 2020
Remember all those tech conferences and trade shows that were cancelled earlier in the year? For...