Chris Rall

Chris joined USU in 2016 as a Sales Manager. Chris has a strong background in application management and over 5 years software industry experience. Prior to this position he worked for Vodafone and IBM, giving him the ability to easily understand process and service challenges within enterprise organizations. Chris is the right person to accompany the buying process for USU products on every step of the process and to ensure the future success of your service department. In 2018, he joined our United States team as part of our growth strategy and he is now responsible for new business opportunities and customers in the US. Chris has a Bachelor of Science degree from DHBW Stuttgart in Application Management. In his free time Chris enjoys producing music, training for obstacle runs and spend time with his wife.

Published articles:

Customer Service KCS Knowledge Management

How to Choose a KCS or non-KCS Knowledge Management Approach

11.01.2021 |

Chris Rall

As communication channels proliferate and information is created in a just few clicks, knowledge management is increasingly critical for customer service...

Knowledge Base Knowledge Management

5 Best Practices on how to implement a Knowledge Base

11.01.2021 |

Chris Rall

Implementing a knowledge base in your organization can bring far-reaching benefits for employee productivity and customer service KPIs. But any project can...

Knowledge Base Knowledge Management Salesforce

3 reasons to use a Knowledge Base with Salesforce Lightning

11.01.2021 |

Chris Rall

Salesforce is the top CRM system today but in order to best serve your customer across all channels, your company’s internal knowledge has to be accurate,...

Chatbot Customer Service

Best Practices for Getting Started with Chatbots in Customer Service

12.01.2021 |

Chris Rall

Based on the recent CCW Market study, chatbots are one of the highest executive priorities for customer service in 2019.