Artificial Intelligence IT Service
AI Use in IT, Challenges, and Limitations
There are sensational narratives out there that describe artificial intelligence or AI as man's last invention. Other interpretations of this view are that AI...
Artificial Intelligence IT Service
There are sensational narratives out there that describe artificial intelligence or AI as man's last invention. Other interpretations of this view are that AI...
Artificial Intelligence Augmented Reality Call Center
There's a lot going on in the customer service world. New technology, rapidly changing customer expectations and an increasingly competitive environment means...
Artificial Intelligence Chatbot Social Customer Service
From the rise of chatbots to AI and voice, here are the top 5 trends driving change in customer service that we’ve identified in USU’s latest study.
Artificial Intelligence Machine Learning Predictive Maintenance
Everything is running smoothly, until it doesn’t. Then there’s an unplanned disruption; a machine is serviced and then brought back online. Or, in the...
Artificial Intelligence Data Driven Services
Something is happening in the German industry. Digitization is progressing dynamically - this is the conclusion of a current study by the industry association...
Artificial Intelligence Smart Services
The fundamental change in German industry is taking place through service: because more and more added value is being generated by data-driven services. New...
Artificial Intelligence Predictive Maintenance
6 cl lightly aged Cuban rum, approx. 2.5 cl freshly squeezed lime juice and approx. 2 teaspoons of white cane sugar – that’s all you need for a classic...
Artificial Intelligence Chatbot
Chatbots are almost as rudimentary as they were 50 years ago – the German newspaper ZEIT ran a headline recently. Do you remember Eliza, one of the first...
Artificial Intelligence Customer Experience
Will your refrigerator become a psychologist? The countdown is running: “In 2022, your intelligent device will know more about your emotional state than your...