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Harald Huber

Harald Huber has been with USU since 1991. He has been involved in setting up the USU KCenter products. From 2008 to 2014, he was Product Manager of the USU KCenter business unit. From fall 2014 to the end of 2017, he and Sven Kolb formed the USU KCenter management team. With the merger of four USU business units, including KCenter, he has been responsible for the resulting unymira business unit as Managing Director since 2018. In 2021 all USU Solutions has been combined under the USU brand. Harald Huber is also a long-time author and speaker on knowledge management topics and trends in customer service, whether self-service or chatbots.

Published articles:

Customer Service Voice Service Voicebot

Clever voice assistants – Voicebots convinces in practical use

03.12.2020 |
Harald Huber

For Silicon Valley experts, voicebots have long been the next major technology revolution after the cell phone. And many consumers in Germany can no longer...

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Chatbot Customer Service Service Automation

ChatbotCon 20 - Expert knowledge & practical tips about chatbots

08.10.2020 |
Harald Huber

ChatbotCon above all stands for one thing: Knowledge around Chatbots. And this is exactly what the virtual conference on October 6th conveyed. Here are some of...

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Knowledge Management Self-Service

How to Save $1.4 Million Annually with Knowledge Management

13.08.2020 |
Harald Huber

The coronavirus crisis has put even more pressure on businesses to reduce costs, nothing new for contact centers who have long suffered from the “cost center”...

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Customer Experience Customer Service Digitale Trends

Customer Experience Management: Systematic progress towards success

10.06.2020 |
Harald Huber

What is customer experience, anyway? What is all the hype about? Is it just one of the many trends that happen to be in vogue at the moment, but will soon...

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