Chatbot Customer Service Data Security
Some consumers prefer chatbots to real sellers, but despite impressive pilot projects they are yet...
Chatbots and IT service are a match made in help desk heaven. Forget chat! They can directly fix...
Artificial Intelligence Data Driven Services
Something is happening in the German industry. Digitization is progressing dynamically - this is...
Artificial Intelligence Predictive Maintenance
6 cl lightly aged Cuban rum, approx. 2.5 cl freshly squeezed lime juice and approx. 2 teaspoons of...
Alarm Management Cloud IT Monitoring
NEED FOR SPEED. Every millisecond counts. At least for business-critical web services such as...
Knowledge Management Self-Service
The coronavirus crisis has put even more pressure on businesses to reduce costs, nothing new for...
Artificial intelligence and cloud computing dominate both the IT industry itself as well as...
Everyone loves an open bar, but few are happy to pay to host one. Cloud costs can just as quickly...
Cloud Cloud Management Hybrid Cloud Computing
If you work in IT, chances are that you’re talking about cloud computing – and more specifically,...
Cloud Monitoring Hybrid Cloud Computing
Only a few years ago, simple client/server structures needed to be monitored whereas today it is...
Customer Experience Customer Service
“He chose poorly.” We all remember the scene in Indiana Jones & The Last Crusade where the guardian...
Customer Experience Customer Service Digitale Trends
While Customer Experience (CX) is clearly an important component of companies’ strategy, it must...