Artificial Intelligence Machine Learning Predictive Maintenance
Everything is running smoothly, until it doesn’t. Then there’s an unplanned disruption; a machine...
IT Asset Management USU Insights
Want to know how to distinguish IaaS from a data connector, or a software license audit from a...
Customer Experience Knowledge Management
I’m not going to lie. Writing a great knowledge base article is a lot of work. Your writing must be...
Customer Service Voice Service Voicebot
For Silicon Valley experts, voicebots have long been the next major technology revolution after the...
IT Service IT Service Management ITIL
Compared to the previous version ITIL v3/2011, ITIL 4 introduces some new, comprehensive concepts...
IT Service IT Service Management ITIL
The Information Technology Infrastructure Library (ITIL) in its new version 4 describes an...
Cloud Cloud Management IT Asset Management
While Gartner forecasts overall annual worldwide IT spending to decrease 8% in 2020 due to the...
IT Service IT Service Management ITIL
With ITIL 4, the next evolutionary stage of best practices in service management was presented in...
Compliance IT Asset Management
Remember all those tech conferences and trade shows that were cancelled earlier in the year? For...
Knowledge Base Knowledge Management
Horst is a real star in the Telekom network. Almost everyone likes him, even though he is one of...