Customer Experience Customer Service Knowledge Base
Wikis are like hammers. They get used for a lot of things they weren’t designed for and end up doing more harm that good.
Artificial Intelligence (AI) Augmented Reality Call Center
There's a lot going on in the customer service world. New technology, rapidly changing customer expectations and an increasingly competitive environment...
Contact Center Customer Experience
Many customer service departments and agents feel underappreciated and it’s no surprise. Upper management often sees contact centers as a department that...
Customer Experience Customer Service Digitale Transformation
The ways in which we communicate with businesses have undergone dramatic changes over the past several decades.