Wikis are like hammers. They get used for a lot of things they weren’t designed for and end up doing more harm that good.
Knowledge in Service
Read our USU blog to find out how you can design the digital customer services of tomorrow - by using new concepts, technologies, best practices and trends.
Transform your knowledge in customer service!
There's a lot going on in the customer service world. New technology, rapidly changing customer expectations and an increasingly competitive environment...
Many customer service departments and agents feel underappreciated and it’s no surprise. Upper management often sees contact centers as a department that...