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To be an influencer, all you need is an internet connection and iPhone these days. But beyond the motivational speakers, let's look at the real professionals...

Wikis are like hammers. They get used for a lot of things they weren’t designed for and end up doing more harm that good.

There's a lot going on in the customer service world. New technology, rapidly changing customer expectations and an increasingly competitive environment means...

Many customer service departments and agents feel underappreciated and it’s no surprise. Upper management often sees contact centers as a department that does...

With Unymira’s focus on customer service, we’ve put together a list of the top twenty CX influencers this year.

I recently talked with Jeff Toister, founder of Toister Performance Solutions and author of The Service Culture Handbook: A Step-By-Step Guide to Getting Your...

I recently chatted with Adrian Swinscoe to discuss the CX myths, the role of technology for customers and agents and the meaning of customer-centric.

I caught up with Craig Stoss recently on Zoom as we both just transitioned to work from home. We discussed living abroad, his transition to a new role and of...

I recently spoke with Jack Springman about the state of CX, why customer-centricity isn't helpful or actionable and the value of technology in customer...

I’m not going to lie. Writing a great knowledge base article is a lot of work. Your writing must be precise, concise, and easy-to-read. You must know your...

“He chose poorly.” We all remember the scene in Indiana Jones & The Last Crusade where the guardian of the holy grail cautions Harrison Ford to choose wisely...