IT Service IT Service Management ITIL
With ITIL 4, the next evolutionary stage of best practices in service management was presented in...
Compliance Software Asset Management
Remember all those tech conferences and trade shows that were cancelled earlier in the year? For...
Chatbot Customer Service Service Automation
ChatbotCon above all stands for one thing: Knowledge around Chatbots. And this is exactly what the...
Knowledge Base Knowledge Management
Horst is a real star in the Telekom network. Almost everyone likes him, even though he is one of...
Chatbot Customer Service Data Security
Some consumers prefer chatbots to real sellers, but despite impressive pilot projects they are yet...
Chatbots and IT service are a match made in help desk heaven. Forget chat! They can directly fix...
Artificial Intelligence Data Driven Services
Something is happening in the German industry. Digitization is progressing dynamically - this is...
Artificial Intelligence Smart Services
The fundamental change in German industry is taking place through service: because more and more...
Artificial Intelligence Predictive Maintenance
6 cl lightly aged Cuban rum, approx. 2.5 cl freshly squeezed lime juice and approx. 2 teaspoons of...
Alarm Management Cloud IT Monitoring
NEED FOR SPEED. Every millisecond counts. At least for business-critical web services such as...
Knowledge Management Self-Service
The coronavirus crisis has put even more pressure on businesses to reduce costs, nothing new for...