Customer Experience Customer Service Digitale Trends
What is customer experience, anyway? What is all the hype about? Is it just one of the many trends...
Customer Experience Customer Service Knowledge Management
CX Expert Roundtable with Leslie O'Flahavan, Craig Stoss, Nate Brown, Jeff Toister & Arian...
Artificial Intelligence Chatbot
Chatbots are almost as rudimentary as they were 50 years ago – the German newspaper ZEIT ran a...
Cloud Management Hybrid Cloud Computing Technology
The hype is over. Cloud computing is the new normal. More than 90% of organizations have adopted...
A mammoth task lies before us: the optimized use of various IT worlds. The challenge is managing...
Artificial Intelligence Customer Experience
Will your refrigerator become a psychologist? The countdown is running: “In 2022, your intelligent...
Cloud IT Asset Management Microsoft
Microsoft’s software license compliance strategy is avoiding the “overt” software license audit....
Good news for SAP customers who haven’t transitioned to S/4HANA yet: On Feb 4, 2020, SAP announced...
If you’re an SAP customer, you’re probably all too familiar with SAP’s encouragement to move...
It’s a popular myth thatsoftware license complianceissues evaporate with your move to the cloud....
Customer Service Knowledge Base Knowledge Management
A knowledge base article is like an apple. A fresh, crisp apple makes a wonderful snack, bakes a...
How hard is it for a customer to reach an agent in your company? Are callers madly pushing “zero”...