There are sensational narratives out there that describe artificial intelligence or AI as man's last invention. Other interpretations of this view are that AI...
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The Information Technology Infrastructure Library (ITIL) in its new version 4 describes an operating model for the provision of services. The contents,...
Chatbots and IT service are a match made in help desk heaven. Forget chat! They can directly fix users' problems. Learn why you should be using them now.