Compared to the previous version ITIL v3/2011, ITIL 4 introduces some new, comprehensive concepts and also offers a number of possibilities for improving...
Knowledge in Service
Read our USU blog to find out how you can design the digital customer services of tomorrow - by using new concepts, technologies, best practices and trends.
Transform your knowledge in customer service!
The Information Technology Infrastructure Library (ITIL) in its new version 4 describes an operating model for the provision of services. The contents,...
Chatbots and IT service are a match made in help desk heaven. Forget chat! They can directly fix users' problems. Learn why you should be using them now.