Knowledge in Service

Read our USU blog to find out how you can design the digital customer services of tomorrow - by using new concepts, technologies, best practices and trends.

Cloud

2019’s Biggest Microsoft Licensing Change (so far): What You Need To Know

27.01.2021 |

Microsoft has made a new move in the Battle of the Clouds, with licensing changes that restrict competing clouds – while simultaneously making things more...

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Cloud SaaS SAM

SaaS Insights: How cloud computing impacts your SaaS license management

27.01.2021 |

Jim Priest

From May to September of 2018, we examined current Software Asset Management challenges facing end-users as companies increasingly adopt SaaS solutions....

Cloud SaaS SAM

Gartner Best Practices for Cloud Cost Management

27.01.2021 |

Mel Passarelli

Software Asset Management has a critical role to play in the cloud according to a recent Gartner report, “Software Asset Management for the Cloud:...

Cloud SAM SAP

Timeline for SAP S/4HANA Migration Extended

27.01.2021 |

Guido Schneider

On Feb 4, 2020 SAP made two big SAP license management announcements which impact the timeline for customers migrating to SAP S/4HANA. In a statement, the...