Knowledge Base Knowledge Management
Knowledge-Centered Service (KCS) is a methodology based on how to manage and create knowledge...
Contact Center Knowledge Base Knowledge Management
Maintaining a knowledge base full of well written articles is as difficult as keeping a preschool...
With Unymira’s focus on customer service, we’ve put together a list of the top twenty CX...
Call Center Customer Experience Customer Service
I recently talked with Jeff Toister, founder of Toister Performance Solutions and author of The...
Call Center Contact Center CX5 Talks
After our webinar with Fred Stacey, General Manager of Cloud Contact Center Search, Outsource...
I recently chatted with Adrian Swinscoe to discuss the CX myths, the role of technology for...
Call Center Contact Center CX5 Talks
I talked to Nate Brown, founder of CX Accelerator about the intersection of CX and technology. Nate...
I caught up with Craig Stoss recently on Zoom as we both just transitioned to work from home. We...
Call Center Contact Center CX5 Talks
I sat down with the best known writer in the CX world, Leslie O'Flahavan to discuss the...
Call Center Customer Experience CX5 Talks
I recently spoke with Jack Springman about the state of CX, why customer-centricity isn't helpful...
Cloud SaaS Software Asset Management
Software Asset Management has a critical role to play in the cloud according to a recent Gartner...
It has been my experience, that companies have often adopted the Service Management agenda whole,...