Knowledge management is a key ingredient of effective and successful customer service. But transforming information into knowledge is tough. As customer...
Knowledge in Service
Read our USU blog to find out how you can design the digital customer services of tomorrow - by using new concepts, technologies, best practices and trends.
Transform your knowledge in customer service!
When it comes to customer service, the conversation often revolves around new technologies that will help improve your Key Performance Indicators such as...
Based on the recent CCW Market study, chatbots are one of the highest executive priorities for customer service in 2019.
Wikis are like hammers. They get used for a lot of things they weren’t designed for and end up doing more harm that good.