Customer Service Knowledge Management Manufacturing Industry
The manufacturing landscape is experiencing a profound transformation, fueled by two decades of rapid disruption. Manufacturing companies need to quickly adapt...
Customer Center Customer Service Knowledge Management
In today's business landscape, companies face significant challenges due to demographic changes and the "big leave" phenomenon. An aging workforce and the...
Chatbot ChatGPT Customer Service
ChatGPT is on everyone's minds. A number of experts consider the dynamic development of the AI machine to be "historic" and a "real Internet revolution”. And...
Customer Service Knowledge Management Salesforce
Are you utilizing popular business tools like Salesforce, Microsoft, or Genesys for your customer service and customer experience needs? Are you struggling to...
Customer Experience Customer Service
I'm excited to announce the winners of our recent open poll on the top CX Experts for 2022. I've even had the pleasure of working with several such as Jeff and...
Call Center Customer Experience Customer Service
To be an influencer, all you need is an internet connection and iPhone these days. But beyond the motivational speakers, let's look at the real professionals...
Contact Center Customer Service Knowledge Management
Automation is more than a path to lowering costs. It can improve both your employee and customer experience by speeding up interactions and reducing friction,...
Customer Service Knowledge Management Self-Service
On my recent trip home to Georgia, my European wife was suddenly denied boarding mid-trip. This was due to a form that she was apparently supposed to file 6...
Customer Service Knowledge Management
As communication channels proliferate and information is created in a just few clicks, knowledge management is increasingly critical for customer service...
Contact Center Customer Service Knowledge Base
Knowledge management is a key ingredient of effective and successful customer service. But transforming information into knowledge is tough. As customer...
When it comes to customer service, the conversation often revolves around new technologies that will help improve your Key Performance Indicators such as Net...
Based on the recent CCW Market study, chatbots are one of the highest executive priorities for customer service in 2019.