Knowledge in Service

Read our USU blog to find out how you can design the digital customer services of tomorrow - by using new concepts, technologies, best practices and trends.

Chatbot

Best Practices for Getting Started with Chatbots in Customer Service

27.01.2021 |

Based on the recent CCW Market study, chatbots are one of the highest executive priorities for customer service in 2019.

Transform your knowledge in customer service!

Artificial Intelligence (AI) Chatbot Social Customer Service

5 Trends Transforming Customer Service in 2019

27.01.2021 |

Chris Rall

From the rise of chatbots to AI and voice, here are the top 5 trends driving change in customer service that we’ve identified in USU’s latest study.

Chatbot Customer Service Service Automation

ChatbotCon 20 - Expert knowledge, practical tips, and exchange of experience about chatbots

09.10.2020 |

Harald Huber

ChatbotCon above all stands for one thing: Knowledge around Chatbots. And this is exactly what the virtual conference on October 6th conveyed. Here are some...

Chatbot Customer Service

Chatbot Use Case: I am Horst, the digital concierge at Deutsche Telekom

01.10.2020 |

Henry Michel

Horst is a real star in the Telekom network. Almost everyone likes him, even though he is one of those annoying types who asks for a favor after responding...