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Chatbot

Best Practices for Getting Started with Chatbots in Customer Service

27.01.2021 |

Based on the recent CCW Market study, chatbots are one of the highest executive priorities for customer service in 2019.

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Artificial Intelligence Chatbot Social Customer Service

5 Trends Transforming Customer Service in 2019

27.01.2021 |

Chris Rall

From the rise of chatbots to AI and voice, here are the top 5 trends driving change in customer service that we’ve identified in USU’s latest study.

Chatbot Customer Service Service Automation

ChatbotCon 20 - Expert knowledge & practical tips about chatbots

08.10.2020 |

Harald Huber

ChatbotCon above all stands for one thing: Knowledge around Chatbots. And this is exactly what the virtual conference on October 6th conveyed. Here are some...

Chatbot Customer Service

Chatbot: I am Horst, the digital concierge at Deutsche Telekom

01.10.2020 |

Henry Michel

Horst is a real star in the Telekom network. Almost everyone likes him, even though he is one of those annoying types who asks for a favor after responding...