Based on the recent CCW Market study, chatbots are one of the highest executive priorities for customer service in 2019.
Artificial Intelligence Chatbot Social Customer Service
From the rise of chatbots to AI and voice, here are the top 5 trends driving change in customer service that we’ve identified in USU’s latest study.
Chatbot Customer Service Service Automation
ChatbotCon above all stands for one thing: Knowledge around Chatbots. And this is exactly what the virtual conference on October 6th conveyed. Here are some of...
Horst is a real star in the Telekom network. Almost everyone likes him, even though he is one of those annoying types who asks for a favor after responding to...
Chatbot Customer Service Data Security
Some consumers prefer chatbots to real sellers, but despite impressive pilot projects they are yet to meet the demand for widespread use - is it worth the...
Chatbots and IT service are a match made in help desk heaven. Forget chat! They can directly fix users' problems. Learn why you should be using them now.
Artificial Intelligence Chatbot
Chatbots are almost as rudimentary as they were 50 years ago – the German newspaper ZEIT ran a headline recently. Do you remember Eliza, one of the first...