From the rise of chatbots to AI and voice, here are the top 5 trends driving change in customer service that we’ve identified in USU’s latest study.
Knowledge in Service
Read our USU blog to find out how you can design the digital customer services of tomorrow - by using new concepts, technologies, best practices and trends.
Transform your knowledge in customer service!
For Silicon Valley experts, voicebots have long been the next major technology revolution after the cell phone. And many consumers in Germany can no longer...