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ITIL

The impact of ITIL 4 on ITSM tools

26.11.2020 |

Compared to the previous version ITIL v3/2011, ITIL 4 introduces some new, comprehensive concepts and also offers a number of possibilities for improving...

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IT Service IT Service Management ITIL

The new ITIL 4 Practices – and what they mean in practice

19.11.2020 |

Martin Landis

The Information Technology Infrastructure Library (ITIL) in its new version 4 describes an operating model for the provision of services. The contents,...

IT Service IT Service Management ITIL

ITIL 4 - new concepts, more service value

22.10.2020 |

Martin Landis

With ITIL 4, the next evolutionary stage of best practices in service management was presented in 2019. Increasing requirements and new technologies such as...