Contact Center Customer Experience
Many customer service departments and agents feel underappreciated and it’s no surprise. Upper...
A badly written knowledge base article is like the tainted clam in the linguine. It probably won’t...
Knowledge Base Knowledge Management
Knowledge-Centered Service (KCS) is a methodology based on how to manage and create knowledge...
Contact Center Knowledge Base Knowledge Management
Maintaining a knowledge base full of well written articles is as difficult as keeping a preschool...
With Unymira’s focus on customer service, we’ve put together a list of the top twenty CX...
Call Center Contact Center CX5 Talks
I talked to Nate Brown, founder of CX Accelerator about the intersection of CX and technology. Nate...
Call Center Customer Experience CX5 Talks
I recently spoke with Jack Springman about the state of CX, why customer-centricity isn't helpful...
Cloud IT Asset Management SaaS
Software Asset Management has a critical role to play in the cloud according to a recent Gartner...
It has been my experience, that companies have often adopted the Service Management agenda whole,...
Contact Center Customer Service Knowledge Management
The COVID-19 crisis will lead many contact centers and companies to activate their business...
Audits IT Asset Management Oracle
Software license auditsare a huge revenue source for Oracle. After they request your Oracle...
The desperate need to “phone home” was immortalized in the 1980’s science fiction film,E.T.in...