Knowledge in Service

Read our USU blog to find out how you can design the digital customer services of tomorrow - by using new concepts, technologies, best practices and trends.

Audits

Two Simple Steps to Beat Oracle License Audit Shock & Achieve Compliance

27.01.2021 |

Software license audits are a huge revenue source for Oracle. After they request your Oracle license compliance data for the audit, and after you submit it,...

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Audits IBM SAM

Understanding the Fundamentals of IBM Software Audits

27.01.2021 |

Rouba Al Nazer

IBM software audits are becoming more and more common. Being properly prepared for an audit is your first line of defense. In order to achieve IBM license...

Audits SAM SAP

How to Deal with SAP Indirect Access by Yourself in 7 Complicated Steps

27.01.2021 |

Vera Vianden

You worry about SAP indirect access. Other SAP customers grumble about it. SAP promises to address it. Everyone agrees how complex it is. But it can’t be...

Audits SAM SAP

How to Prep for New Updates to Oracle Java SE 8 Licensing

27.01.2021 |

Noel Schneider

As explained in the original article Oracle will charge for Java starting in 2019, Oracle has announced that Java SE 8 public updates will no longer be...