With Unymira’s focus on customer service, we’ve put together a list of the top twenty CX...
Call Center Contact Center CX5 Talks
I talked to Nate Brown, founder of CX Accelerator about the intersection of CX and technology. Nate...
Call Center Customer Experience CX5 Talks
I recently spoke with Jack Springman about the state of CX, why customer-centricity isn't helpful...
Cloud IT Asset Management SaaS
Software Asset Management has a critical role to play in the cloud according to a recent Gartner...
It has been my experience, that companies have often adopted the Service Management agenda whole,...
Contact Center Customer Service Knowledge Management
The COVID-19 crisis will lead many contact centers and companies to activate their business...
The desperate need to “phone home” was immortalized in the 1980’s science fiction film,E.T.in...
Most SAP customers must report their license compliance to SAP once a year. The way to do it –...
This article explains the main drivers forSoftware Asset Management, and why a software license...
Software vendors are determined to recover declining revenues as customers are moving to the cloud....
IBM software audits are becoming more and more common. Being properly prepared for an audit is your...
Compliance IT Asset Management
Since it unveiled its document-basedDigital Accessmodel last year, SAP has been encouraging its...