The Information Technology Infrastructure Library (ITIL) in its new version 4 describes an...
With ITIL 4, the next evolutionary stage of best practices in service management was presented in...
Horst is a real star in the Telekom network. Almost everyone likes him, even though he is one of...
IT Asset Management Knowledge Management
Some consumers prefer chatbots to real sellers, but despite impressive pilot projects they are yet...
IT Service Management Knowledge Management
Chatbots and IT service are a match made in help desk heaven. Forget chat! They can directly fix...
Something is happening in the German industry. Digitization is progressing dynamically - this is...
6 cl lightly aged Cuban rum, approx. 2.5 cl freshly squeezed lime juice and approx. 2 teaspoons of...
IT Asset Management IT Monitoring
Only a few years ago, simple client/server structures needed to be monitored whereas today it is...
What is customer experience, anyway? What is all the hype about? Is it just one of the many trends...
IT Asset Management IT Asset Management
Microsoft’s software license compliance strategy is avoiding the “overt” software license audit....
IT Asset Management IT Asset Management
Good news for SAP customers who haven’t transitioned to S/4HANA yet: On Feb 4, 2020, SAP announced...
IT Asset Management IT Asset Management
If you’re an SAP customer, you’re probably all too familiar with SAP’s encouragement to move...