Knowledge in Service

Chatbot Customer Service

Best Practices for Getting Started with Chatbots in Customer Service

12.01.2021 |

Chris Rall

Based on the recent CCW Market study, chatbots are one of the highest executive priorities for...

Knowledge Base Knowledge Management

Benefits of a Knowledge Base

11.01.2021 |

Carmen Hermle

When considering a new solution to add to your company portfolio, the top items to consider are...

Wikis are Hurting your Customer Service. Here's Why

12.01.2021 |

Chris Rall

Wikis are like hammers. They get used for a lot of things they weren’t designed for and end up...

Customer Service Knowledge Management

Professional Knowledge Base Versus SharePoint

12.01.2021 |

Chris Rall

Knowledge is an essential part of every organization. As an organization grows knowledge that is...

Knowledge Base Knowledge Management

7 Step Checklist for Choosing a Knowledge Base

11.01.2021 |

Carmen Hermle

The best knowledge base software delivers measurable improvements for customer service teams...

KCS Knowledge Base

10 Ways to Improve Contact Center Efficiency

12.01.2021 |

Chris Rall

Contact center agents must deal with many issues on a daily basis, these issues can reduce the...

Customer Service Knowledge Base

Manage Information Overload Successfully with a Knowledge Base

12.01.2021 |

Fabian Eppler

You’re a customer service agent and it’s 8:00 am in the morning and you sit down at your desk...

5 Customer Service Trends in 2020 You Should Watch

12.01.2021 |

Jarrod Davis

There's a lot going on in the customer service world. New technology, rapidly changing customer...

Knowledge Base Knowledge Management

4 Challenges of Implementing a Knowledge Base

11.01.2021 |

Chris Rall

Implementing a knowledge base can bring substantial long-term improvements. But introducing new...

The New Norm: There is No "After Corona"

12.01.2021 |

Jarrod Davis

Both in the media and in casual conversation, we often hear about the time "after corona" when...

Read our USU blog to find out how you can design the digital customer services of tomorrow - by using new concepts, technologies, best practices and trends.