When it comes to customer service, the conversation often revolves around new technologies that...
Based on the recent CCW Market study, chatbots are one of the highest executive priorities for...
Knowledge Base Knowledge Management
When considering a new solution to add to your company portfolio, the top items to consider are...
Customer Experience Customer Service Knowledge Base
Wikis are like hammers. They get used for a lot of things they weren’t designed for and end up...
Customer Service Knowledge Management
Knowledge is an essential part of every organization. As an organization grows knowledge that is...
Knowledge Base Knowledge Management
The best knowledge base software delivers measurable improvements for customer service teams...
Contact center agents must deal with many issues on a daily basis, these issues can reduce the...
Customer Service Knowledge Base
You’re a customer service agent and it’s 8:00 am in the morning and you sit down at your desk...
Artificial Intelligence Augmented Reality Call Center
There's a lot going on in the customer service world. New technology, rapidly changing customer...
Knowledge Base Knowledge Management
Implementing a knowledge base can bring substantial long-term improvements. But introducing new...
Both in the media and in casual conversation, we often hear about the time "after corona" when...
Contact Center Customer Experience
Many customer service departments and agents feel underappreciated and it’s no surprise. Upper...