Customer Center Customer Service Knowledge Management
In today's business landscape, companies face significant challenges due to demographic changes and...
Automation Cloud Management FinOps
Organizations that integrate SAM and FinOps can drive business value and effectively manage cloud...
Automation Cloud Management ISO Standards
IT teams are currently facing challenges: On the one hand, they face high levels of stress due to...
Chatbot ChatGPT Customer Service
ChatGPT is on everyone's minds. A number of experts consider the dynamic development of the AI...
Oracle Software Asset Management Software License Management
Oracle Java licensing has become noticeably more expensive and complex in 2023. This has mainly to...
SaaS SAP Software Asset Management
The SAP multiverse can be described as complex: with more than 3,000 SAP products, two dozen user...
The French CRiP magazine interviewed our colleague Eléonore Varet on the subject of women in IT....
Customer Service Knowledge Management Salesforce
Are you utilizing popular business tools like Salesforce, Microsoft, or Genesys for your customer...
Microsoft SaaS Management Salesforce
USU’s SaaS Management software has been awarded The ITAM Review’s prestigious certification, whoop!...
Cloud Cloud Management IT Visibility
In the past 10 years, the capacity of the world's data centers has more than quadrupled. Servers...
Savings That are Easy to Miss - In this economic environment many companies have gone through...
Modern IT estates are complex and multi-faceted; as is the transition process from on-prem to SaaS...