Knowledge in Service

Customer Service Knowledge Base

Manage Information Overload Successfully with a Knowledge Base

27.01.2021 |

Fabian Eppler

You’re a customer service agent and it’s 8:00 am in the morning and you sit down at your desk...

5 Customer Service Trends in 2020 You Should Watch

27.01.2021 |

Jarrod Davis

There's a lot going on in the customer service world. New technology, rapidly changing customer...

Knowledge Base Knowledge Management

4 Challenges of Implementing a Knowledge Base

09.02.2021 |

Chris Rall

Implementing a knowledge base can bring substantial long-term improvements. But introducing new...

The New Norm: There is No "After Corona"

27.01.2021 |

Jarrod Davis

Both in the media and in casual conversation, we often hear about the time "after corona" when...

Contact Center Customer Experience

3 Ways Contact Centers Add Value in Companies (and revenue!)

27.01.2021 |

Jarrod Davis

Many customer service departments and agents feel underappreciated and it’s no surprise. Upper...

Knowledge Management

The High Costs of a Badly Written Knowledge Base Article

27.01.2021 |

Leslie O’Flahavan

A badly written knowledge base article is like the tainted clam in the linguine. It probably...

Knowledge Base Knowledge Management

How to Use KCS to Optimize workflow

27.01.2021 |

Fabian Eppler

Knowledge-Centered Service (KCS) is a methodology based on how to manage and create knowledge...

Four Ways to Fix a Bad Knowledge Base Article

27.01.2021 |

Leslie O’Flahavan

Maintaining a knowledge base full of well written articles is as difficult as keeping a...

Customer Experience

Our Top 20 CX Influencers to Follow in 2021

27.01.2021 |

Jarrod Davis

With Unymira’s focus on customer service, we’ve put together a list of the top twenty CX...

CX5 Talks - An Interview with Jeff Toister

27.01.2021 |

Jarrod Davis

I recently talked with Jeff Toister, founder of Toister Performance Solutions and author of The...

Read our USU blog to find out how you can design the digital customer services of tomorrow - by using new concepts, technologies, best practices and trends.