Knowledge in Service

Cloud Microsoft SAM

2019’s Biggest Microsoft Licensing Change (so far): What You Need To Know

27.01.2021 |

Rich Gibbons

Microsoft has made a new move in the Battle of the Clouds, with licensing changes that restrict...

Oracle SAM

Gamechanger: How to Manage Your Oracle Java Licensing

27.01.2021 |

Alice Arrassus

A New Year brings new Java licensing rules. As you already know, Oracle decided to change its...

Cloud SaaS SAM

SaaS Insights: How cloud computing impacts your SaaS license management

27.01.2021 |

Jim Priest

From May to September of 2018, we examined current Software Asset Management challenges facing...

Cloud SaaS SAM

Gartner Best Practices for Cloud Cost Management

27.01.2021 |

Mel Passarelli

Software Asset Management has a critical role to play in the cloud according to a recent...

SAM Software Asset Management

Joiners, Movers, and Leavers (JML) – Your new best (SAM) friend

27.01.2021 |

Rory Canavan

It has been my experience, that companies have often adopted the Service Management agenda...

5 Trends Transforming Customer Service in 2019

27.01.2021 |

Chris Rall

From the rise of chatbots to AI and voice, here are the top 5 trends driving change in customer...

Why Knowledge Management is a Critical Part of your Business Continuity Plan

27.01.2021 |

Chris Rall

The COVID-19 crisis will lead many contact centers and companies to activate their business...

Audits Oracle SAM

Two Simple Steps to Beat Oracle License Audit Shock & Achieve Compliance

27.01.2021 |

Alice Arrassus

Software license audits are a huge revenue source for Oracle. After they request your Oracle...

Adobe SAM Software License Management

Adobe “Phone Home”: Adobe Genuine Software Integrity Service Clarification

27.01.2021 |

Alex Lodenkemper

The desperate need to “phone home” was immortalized in the 1980’s science fiction film, E.T. in...

SAM SAP

2 Ways to Use an SAP License Audit to Solve SAP Indirect Access Challenges

27.01.2021 |

Janik Schipp

Most SAP customers must report their license compliance to SAP once a year. The way to do it –...

Knowledge in Service

Read our USU blog to find out how you can design the digital customer services of tomorrow - by using new concepts, technologies, best practices and trends.