Have you heard? Using Docker Desktop for container management will now cost money!
Call Center Customer Experience Customer Service
To be an influencer, all you need is an internet connection and iPhone these days. But beyond the...
Agile Methods Organizational Model
Spotify's agile organizational model is currently extremely fashionable. But what is behind the...
Contact Center Customer Service Knowledge Management
Automation is more than a path to lowering costs. It can improve both your employee and customer...
Agile Methods Digital Transformation Organizational Model
In the spring of 2020, we all observed how quickly the world can change and turn into crisis mode....
Earlier this year, Microsoft announced several major changes on the horizon for Microsoft...
Analytics Contact Center Knowledge Base
We can look at reports and numbers all day, but for those on the front lines like contact center...
Customer Service Knowledge Management Self-Service
On my recent trip home to Georgia, my European wife was suddenly denied boarding mid-trip. This was...
According to Gartner, “IT service management tools are vital for infrastructure and operations...
Compliance IT Asset Management
Establishing a clear overview of your Microsoft compliance puts you at advantage when it comes to...
Artificial Intelligence IT Service
There are sensational narratives out there that describe artificial intelligence or AI as man's...
Managing IBM licenses is complicated, especially in the server environment. IBM software has many...