Docker Software Asset Management Software License Management
Have you heard? Using Docker Desktop for container management will now cost money!
IBM Software Asset Management Software License Management
IBM is driving their customers into the cloud. And while they move you from on-premises to cloud,...
Call Center Customer Experience Customer Service
To be an influencer, all you need is an internet connection and iPhone these days. But beyond the...
Agile Methods Organizational Model
Spotify's agile organizational model is currently extremely fashionable. But what is behind the...
Contact Center Customer Service Knowledge Management
Automation is more than a path to lowering costs. It can improve both your employee and customer...
Agile Methods Digital Transformation Organizational Model
In the spring of 2020, we all observed how quickly the world can change and turn into crisis mode....
Microsoft Software Asset Management Software License Management
Earlier this year, Microsoft announced several major changes on the horizon for Microsoft...
Analytics Contact Center Knowledge Base
We can look at reports and numbers all day, but for those on the front lines like contact center...
Customer Service Knowledge Management Self-Service
On my recent trip home to Georgia, my European wife was suddenly denied boarding mid-trip. This was...
Thinking about launching a SAM program or purchasing a new SAM tool? Learn how to avoid the top 5...
According to Gartner, “IT service management tools are vital for infrastructure and operations...
Machine Learning Predictive Maintenance
What can mechanical engineering learn from Tesla’s success in monetizing their data? A lot can be...