SAM SAP Software License Management
Shedding Light on Digital Access
SAP’s licensing revenue has changed. It is increasingly difficult for them to track and to...
16.03.2021 |
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Microsoft SAM Software Asset Management
Get Fast Answers to Top Microsoft Licensing FAQs
16.03.2021 |
This short article features video answers to top Microsoft licensing challenges like MSDN,...
Oracle Software License Management
What You Should Know About Oracle ULAs
12.03.2021 |
Making the wrong Oracle license management decision can have a multi-million dollar financial...
Customer Service KCS Knowledge Management
How to Choose a KCS or non-KCS Knowledge Management Approach
09.03.2021 |
As communication channels proliferate and information is created in a just few clicks, knowledge...
How to best market your cloud migration project
04.03.2021 |
Cloud migration remains high on this year's agenda for CIOs. The transformation of IT is well...
Knowledge Base Knowledge Management
5 Best Practices on how to implement a Knowledge Base
16.02.2021 |
Implementing a knowledge base in your organization can bring far-reaching benefits for employee...
Alarm Management IT Monitoring
IT Alarm Management - important requirements and recommendations
11.02.2021 |
IT organizations of large companies are faced with 5 critical and about 80 less critical alarm...
Compliance SAM Software Asset Management
Software Asset Management: More than License Compliance and Management
09.02.2021 |
There is continued, perhaps increasing, confusion in the industry about the discipline of ...
Digital Strategy Digital Workplace
How to turn your Corona transformation into digital strategy
04.02.2021 |
Even before Corona, our workplaces were on their way to becoming digital. The demands of a...
Knowledge Base Knowledge Management Salesforce
3 reasons to use a Knowledge Base with Salesforce Lightning
27.01.2021 |
Salesforce is the top CRM system today but in order to best serve your customer across all...
Knowledge Base Knowledge Management
Why is Knowledge Important for Customer Service?
27.01.2021 |
There is an old saying that says, “Knowledge is power” and although many of us try to deny...
Contact Center Customer Service Knowledge Base
Why Contact Centers Can't Scale with Salesforce Knowledge
27.01.2021 |
Knowledge management is a key ingredient of effective and successful customer service. But...