Knowledge in Service

Knowledge Base Knowledge Management

7 Step Checklist for Choosing a Knowledge Base

27.01.2021 |

Carmen Hermle

Your customer service is struggling with information overload, long AHT and inconsistent...

KCS Knowledge Base

10 Ways to Improve Contact Center Efficiency

27.01.2021 |

Chris Rall

Contact center agents must deal with many issues on a daily basis, these issues can reduce the...

Customer Service Knowledge Base

Manage Information Overload Successfully with a Knowledge Base

27.01.2021 |

Fabian Eppler

You’re a customer service agent and it’s 8:00 am in the morning and you sit down at your desk...

5 Customer Service Trends in 2020 You Should Watch

27.01.2021 |

Jarrod Davis

There's a lot going on in the customer service world. New technology, rapidly changing customer...

Knowledge Base Knowledge Management

4 Challenges of Implementing a Knowledge Base

27.01.2021 |

Chris Rall

Implementing a knowledge base can bring substantial long-term improvements. But introducing new...

The New Norm: There is No "After Corona"

27.01.2021 |

Jarrod Davis

Both in the media and in casual conversation, we often hear about the time "after corona" when...

Contact Center Customer Experience

3 Ways Contact Centers Add Value in Companies (and revenue!)

27.01.2021 |

Jarrod Davis

Many customer service departments and agents feel underappreciated and it’s no surprise. Upper...

The Evolution of Customer Service in 2020

27.01.2021 |

Jarrod Davis

The ways in which we communicate with businesses have undergone dramatic changes over the past...

Knowledge Management

The High Costs of a Badly Written Knowledge Base Article

27.01.2021 |

Leslie O’Flahavan

A badly written knowledge base article is like the tainted clam in the linguine. It probably...

Knowledge Base Knowledge Management

How to Use KCS to Optimize workflow

27.01.2021 |

Fabian Eppler

Knowledge-Centered Service (KCS) is a methodology based on how to manage and create knowledge...

Knowledge in Service

Read our USU blog to find out how you can design the digital customer services of tomorrow - by using new concepts, technologies, best practices and trends.