There's a lot going on in the customer service world. New technology, rapidly changing customer...
Many customer service departments and agents feel underappreciated and it’s no surprise. Upper...
A badly written knowledge base article is like the tainted clam in the linguine. It probably won’t...
With Unymira’s focus on customer service, we’ve put together a list of the top twenty CX...
I talked to Nate Brown, founder of CX Accelerator about the intersection of CX and technology. Nate...
I recently spoke with Jack Springman about the state of CX, why customer-centricity isn't helpful...
IT Asset Management IT Asset Management SaaS
Software Asset Management has a critical role to play in the cloud according to a recent Gartner...
It has been my experience, that companies have often adopted the Service Management agenda whole,...
The desperate need to “phone home” was immortalized in the 1980’s science fiction film,E.T.in...
Software vendors are determined to recover declining revenues as customers are moving to the cloud....
IBM software audits are becoming more and more common. Being properly prepared for an audit is your...
Since it unveiled its document-basedDigital Accessmodel last year, SAP has been encouraging its...