Pega Robotic Process Automation USUTechTime
Digitalization is currently one of the most important topics in any organization. How can RPA...
Since March 2020, we have all witnessed a significant shift in face-to-face work from the office to...
Customer Experience Customer Service
I'm excited to announce the winners of our recent open poll on the top CX Experts for 2022. I've...
The term "Cloud Native" doesn't have a standardized definition. In general, this describes a...
Docker Software Asset Management Software License Management
Have you heard? Using Docker Desktop for container management will now cost money!
IBM Software Asset Management Software License Management
IBM is driving their customers into the cloud. And while they move you from on-premises to cloud,...
Call Center Customer Experience Customer Service
To be an influencer, all you need is an internet connection and iPhone these days. But beyond the...
Agile Methods Organizational Model
Spotify's agile organizational model is currently extremely fashionable. But what is behind the...
Contact Center Customer Service Knowledge Management
Automation is more than a path to lowering costs. It can improve both your employee and customer...
Agile Methods Digital Transformation Organizational Model
In the spring of 2020, we all observed how quickly the world can change and turn into crisis mode....
Microsoft Software Asset Management Software License Management
Earlier this year, Microsoft announced several major changes on the horizon for Microsoft...
Analytics Contact Center Knowledge Base
We can look at reports and numbers all day, but for those on the front lines like contact center...