Contact Center Customer Service Knowledge Management
Automation is more than a path to lowering costs. It can improve both your employee and customer...
Agile Methods Digital Transformation Organizational Model
In the spring of 2020, we all observed how quickly the world can change and turn into crisis mode....
Microsoft Software Asset Management Software License Management
Earlier this year, Microsoft announced several major changes on the horizon for Microsoft...
Analytics Contact Center Knowledge Base
We can look at reports and numbers all day, but for those on the front lines like contact center...
Customer Service Knowledge Management Self-Service
On my recent trip home to Georgia, my European wife was suddenly denied boarding mid-trip. This was...
Thinking about launching a SAM program or purchasing a new SAM tool? Learn how to avoid the top 5...
According to Gartner, “IT service management tools are vital for infrastructure and operations...
Machine Learning Predictive Maintenance
What can mechanical engineering learn from Tesla’s success in monetizing their data? A lot can be...
Compliance Software Asset Management
Establishing a clear overview of your Microsoft compliance puts you at advantage when it comes to...
For the second year* in a row, USU is proud to be recognized in the Gartner Magic Quadrant for...
Oracle Software License Management
For anyone struggling to understand their Oracle licenses, there’s a possibility to turn to an...
SaaS Software Asset Management
Published by Gartner in April 2021, this new research explains the top 10 SaaS deal terms which...