Call Center Contact Center CX5 Talks
I sat down with the best known writer in the CX world, Leslie O'Flahavan to discuss the...
Call Center Customer Experience CX5 Talks
I recently spoke with Jack Springman about the state of CX, why customer-centricity isn't...
Software Asset Management has a critical role to play in the cloud according to a recent...
It has been my experience, that companies have often adopted the Service Management agenda...
Artificial Intelligence Chatbot Social Customer Service
From the rise of chatbots to AI and voice, here are the top 5 trends driving change in customer...
Contact Center Customer Service Knowledge Management
The COVID-19 crisis will lead many contact centers and companies to activate their business...
Software license audits are a huge revenue source for Oracle. After they request your Oracle...
Adobe SAM Software License Management
The desperate need to “phone home” was immortalized in the 1980’s science fiction film, E.T. in...
Most SAP customers must report their license compliance to SAP once a year. The way to do it –...
This article explains the main drivers for Software Asset Management, and why a software license...