Knowledge in Service

Read our USU blog to find out how you can design the digital customer services of tomorrow - by using new concepts, technologies, best practices and trends.

Software Asset Management

Joiners, Movers, and Leavers (JML) – Your new best (SAM) friend

27.01.2021 |

It has been my experience, that companies have often adopted the Service Management agenda whole, and get very capable at rolling out hardware and...

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SAM Software Asset Management

8 Best Practices for Successful Software License Management

27.01.2021 |

Robbie Plourde

This article explains the main drivers for Software Asset Management, and why a software license management program needs to be included in your larger ITAM...

Compliance SAM Software Asset Management

Software Asset Management: More than License Compliance and Management

08.02.2021 |

Sherry Irwin

There is continued, perhaps increasing, confusion in the industry about the discipline of Software Asset Management (SAM) and its subsets Software License...

Compliance SAM Software Asset Management

What You Need to Know about SAP’s Digital Access Adoption Program

27.01.2021 |

Vera Vianden

Since it unveiled its document-based Digital Access model last year, SAP has been encouraging its customers to switch from its Named User based licensing...