A mammoth task lies before us: the optimized use of various IT worlds. The challenge is managing...
Artificial Intelligence Customer Experience
Will your refrigerator become a psychologist? The countdown is running: “In 2022, your intelligent...
Cloud Microsoft Software License Management
Microsoft’s software license compliance strategy is avoiding the “overt” software license audit....
Depending on whose tea leaves you’re reading, there will definitely certainly maybe possibly...
Cloud SAP Software License Management
Good news for SAP customers who haven’t transitioned to S/4HANA yet: On Feb 4, 2020, SAP announced...
If you’re an SAP customer, you’re probably all too familiar with SAP’s encouragement to move...
Cloud Software License Management
It’s a popular myth thatsoftware license complianceissues evaporate with your move to the cloud....
Customer Service Knowledge Base Knowledge Management
A knowledge base article is like an apple. A fresh, crisp apple makes a wonderful snack, bakes a...
How hard is it for a customer to reach an agent in your company? Are callers madly pushing “zero”...
USU is proud to kick off a new series of customer stories chronicling our work together and the...
Customer Service Knowledge Base
Managing internal information is increasingly complex. This is particularly challenging when...
Customer Experience Customer Service
Over the last decade, many of the products (games, email and spreadsheets) we grew up with have...