Dr. Thomas Gerick

Dr. Thomas Gerick studied humanities and has been with USU Software AG since 1998. Initially working in consulting, he has been responsible for corporate communications since 1999. In this role, he is also known as the author of numerous articles on management and IT topics for the trade and business press.

Published articles:

Why ChatGPT can deliver added value in customer service

03.05.2023 |

ChatGPT is on everyone's minds. A number of experts consider the dynamic development of the AI machine to be "historic" and a "real Internet revolution”. And...

IT Service Management

USU’s 3 Takeaways from the Gartner Magic Quadrant for IT Service Management Tools 2021

09.09.2021 |

Dr. Thomas Gerick

According to Gartner, “IT service management tools are vital for infrastructure and operations organizations to deliver business value in the services they...

Artificial Intelligence Data Driven Services

Developing data-driven services successfully – a practical guide

10.09.2020 |

Dr. Thomas Gerick

Something is happening in the German industry. Digitization is progressing dynamically - this is the conclusion of a current study by the industry association...