IT Service IT Service Management ITIL
The impact of ITIL 4 on ITSM tools
Compared to the previous version ITIL v3/2011, ITIL 4 introduces some new, comprehensive concepts and also offers a number of possibilities for improving...
IT Service IT Service Management ITIL
Compared to the previous version ITIL v3/2011, ITIL 4 introduces some new, comprehensive concepts and also offers a number of possibilities for improving...
IT Service IT Service Management ITIL
The Information Technology Infrastructure Library (ITIL) in its new version 4 describes an operating model for the provision of services. The contents,...
IT Service IT Service Management ITIL
With ITIL 4, the next evolutionary stage of best practices in service management was presented in 2019. Increasing requirements and new technologies such as...