A knowledge base article is like an apple. A fresh, crisp apple makes a wonderful snack, bakes a delicious pie, and brightens a green salad. But a mushy,...
Knowledge in Service
Read our USU blog to find out how you can design the digital customer services of tomorrow - by using new concepts, technologies, best practices and trends.
Transform your knowledge in customer service!
Managing internal information is increasingly complex. This is particularly challenging when handling multiple customer service channels, applications and...