Customer Experience Customer Service
Announcing USU's Top 20 CX Experts for 2022
I'm excited to announce the winners of our recent open poll on the top CX Experts for 2022. I've even had the pleasure of working with several such as Jeff and...
Customer Experience Customer Service
I'm excited to announce the winners of our recent open poll on the top CX Experts for 2022. I've even had the pleasure of working with several such as Jeff and...
Call Center Customer Experience Customer Service
To be an influencer, all you need is an internet connection and iPhone these days. But beyond the motivational speakers, let's look at the real professionals...
Contact Center Customer Service Knowledge Management
Automation is more than a path to lowering costs. It can improve both your employee and customer experience by speeding up interactions and reducing friction,...
Analytics Contact Center Knowledge Base
We can look at reports and numbers all day, but for those on the front lines like contact center managers, editors and knowledge managers, action is key. So...
Customer Service Knowledge Management Self-Service
On my recent trip home to Georgia, my European wife was suddenly denied boarding mid-trip. This was due to a form that she was apparently supposed to file 6...
Artificial Intelligence Augmented Reality Call Center
There's a lot going on in the customer service world. New technology, rapidly changing customer expectations and an increasingly competitive environment means...
Both in the media and in casual conversation, we often hear about the time "after corona" when things are back to normal. But that world no longer exists and...
Contact Center Customer Experience
Many customer service departments and agents feel underappreciated and it’s no surprise. Upper management often sees contact centers as a department that does...
With Unymira’s focus on customer service, we’ve put together a list of the top twenty CX influencers this year.
Call Center Customer Experience Customer Service
I recently talked with Jeff Toister, founder of Toister Performance Solutions and author of The Service Culture Handbook: A Step-By-Step Guide to Getting Your...