Customer Experience Customer Service
Announcing USU's Top 20 CX Experts for 2022
I'm excited to announce the winners of our recent open poll on the top CX Experts for 2022. I've even had the pleasure of working with several such as Jeff and...
Customer Experience Customer Service
I'm excited to announce the winners of our recent open poll on the top CX Experts for 2022. I've even had the pleasure of working with several such as Jeff and...
Call Center Customer Experience Customer Service
To be an influencer, all you need is an internet connection and iPhone these days. But beyond the motivational speakers, let's look at the real professionals...
Customer Experience Customer Service Knowledge Base
Wikis are like hammers. They get used for a lot of things they weren’t designed for and end up doing more harm that good.
Artificial Intelligence Augmented Reality Call Center
There's a lot going on in the customer service world. New technology, rapidly changing customer expectations and an increasingly competitive environment means...
Contact Center Customer Experience
Many customer service departments and agents feel underappreciated and it’s no surprise. Upper management often sees contact centers as a department that does...
With Unymira’s focus on customer service, we’ve put together a list of the top twenty CX influencers this year.
Call Center Customer Experience Customer Service
I recently talked with Jeff Toister, founder of Toister Performance Solutions and author of The Service Culture Handbook: A Step-By-Step Guide to Getting Your...
I recently chatted with Adrian Swinscoe to discuss the CX myths, the role of technology for customers and agents and the meaning of customer-centric.
I caught up with Craig Stoss recently on Zoom as we both just transitioned to work from home. We discussed living abroad, his transition to a new role and of...
Call Center Customer Experience CX5 Talks
I recently spoke with Jack Springman about the state of CX, why customer-centricity isn't helpful or actionable and the value of technology in customer...
Customer Experience Knowledge Management
I’m not going to lie. Writing a great knowledge base article is a lot of work. Your writing must be precise, concise, and easy-to-read. You must know your...
Customer Experience Customer Service
“He chose poorly.” We all remember the scene in Indiana Jones & The Last Crusade where the guardian of the holy grail cautions Harrison Ford to choose wisely...