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Social Customer Service

CX5 Talks - An Interview with Leslie O'Flahavan

27.01.2021 |

I sat down with the best known writer in the CX world, Leslie O'Flahavan to discuss the intersection of technology and communication in customer service...

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Artificial Intelligence Chatbot Social Customer Service

5 Trends Transforming Customer Service in 2019

27.01.2021 |

Chris Rall

From the rise of chatbots to AI and voice, here are the top 5 trends driving change in customer service that we’ve identified in USU’s latest study.