Customer Service Knowledge Base Knowledge Management
A knowledge base article is like an apple. A fresh, crisp apple makes a wonderful snack, bakes a delicious pie, and brightens a green salad. But a mushy,...
How hard is it for a customer to reach an agent in your company? Are callers madly pushing “zero” like lab rats in an attempt to escape your IVR? Are they...
Customer Service Knowledge Base
Managing internal information is increasingly complex. This is particularly challenging when handling multiple customer service channels, applications and...
Customer Experience Customer Service
Over the last decade, many of the products (games, email and spreadsheets) we grew up with have turned into services, while service itself has gone in the...
With the world’s largest work from home experiment beginning, many companies and employees find themselves in unknown waters. Can workers be as productive...
Customer Experience Customer Service Digitale Transformation
The ways in which we communicate with businesses have undergone dramatic changes over the past several decades.
Augmented Reality Customer Experience Customer Service
Google Glass may have been ahead of its time, but with Apple’s rumored release of their own augmented reality (AR) glasses, it’s time to start taking the topic...